How to share your iPhone or iPad screen during a Zoom meeting


You can display the screen of your iPhone or iPad during your virtual meeting. Here are the steps.

A man on a Zoom call with colleagues

Sometimes, you want to show or demonstrate something directly on your iPhone or iPad during a Zoom meeting. Sure, you can join a Zoom call from your mobile device. But what if you’re already running the meeting on your computer? That will work as well.

Zoom’s Share feature includes an option to share the screen of your iPhone or iPad. You just need to install a plugin to get started. Then you can use your device’s Screen Mirroring option to share its screen. Let’s see how this works.

Top 100+ tips for telecommuters and managers (free PDF) (TechRepublic) 

First, make sure your computer and your iPhone or iPad are both connected to the same network. During your Zoom call, click the Share Screen icon. At the screen sharing window, click the option for iPhone/iPad and then click the Share button in the lower right corner (Figure A).

Figure A

The first time you do this, you’re prompted to install a plugin. Click the Install button (Figure B).

Figure B

Follow the instructions at the next screen. On your iPhone or iPad, activate Control Center (swipe down from the top-right corner or swipe up from the bottom depending on your model). Tap the Screen Mirroring icon and then select the name listed on the Zoom screen, typically Zoom- followed by your name (Figure C).

Figure C

You’ll see the screen of your iPhone or iPad mirrored in your Zoom meeting. You can then control your mobile device as you normally would, and the screen will continue to be mirrored in your meeting (Figure D).

Figure D

To stop sharing, either turn off Screen Mirroring on your iPhone or iPad, or click the Stop Share button at the top of your Zoom screen (Figure E).

Figure E

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How to repair your iPhone amid the coronavirus lockdown


With many Apple stores still closed around the world, what are your options for fixing a broken iPhone?

Beyond selling products, Apple’s retail stores are go-to places for getting your iPhone repaired. The Apple stores are convenient, as staffers can diagnose the symptoms of a non-working phone, replace cracked screens, and even swap out a defective unit.

But with the spread of the coronavirus, Apple made the decision in March to close all its retail stores outside of Greater China. As the number of COVID-19 cases has declined in key regions, the company has since
reopened many stores

in certain countries. However, the unpredictability of the virus, especially in the United States, has prompted Apple to
reclose several US stores

that had been reopened. Whether or not your local Apple Store is temporarily closed, you do have other options for fixing a defective iPhone, both through Apple and through third parties.

SEE: Coronavirus having major effect on tech industry beyond supply chain delays (free PDF) (TechRepublic)    

First, if your iPhone is experiencing problems but you’re not sure it needs to be physically repaired, you should speak or chat with an Apple representative to diagnose the issue. To do this, download and install the Apple Support app on your iPhone or iPad and follow the steps in the article “How to use the Apple Support app to resolve technical problems.” Alternatively, you can use Apple’s Support website on a computer to converse with a rep.

Apple authorized service center for repair

Beyond fixing your phone in-store, Apple lets you get it repaired through authorized service centers, such as those at Best Buy and select third-party repair shops. Going through Apple or an authorized center is your best bet if your phone is still under warranty or covered through AppleCare+ protection. You can check your coverage at Apple’s website or through the Apple Support app (in the app, select your iPhone and then tap the link for Device Details).

Before you initiate a repair, you can easily see if your local Apple store is open. Go to the Apple Retail Store page. Select your country and/or state. Click the link for your local store, and the store hours will indicate its current status.

To set up a repair, sign in at the Apple Repair website. Scroll down the page and click the button to Start a repair request (Figure A).

Figure A

Select the icon for iPhone or click the link to “See your products” and sign in with your Apple account. At the next screen, select the general problem you’re having with your phone, such as Repairs & Physical Damage or Battery & Charging. Then select a more specific problem, such as Cracked screen or Liquid or water damage (Figure B).

Figure B

The next screen asks: “How would you like to get help?” Selecting the icon for “Find iPhone Repair Prices” takes you to a page that lists repair costs for various iPhone models. Go back to the previous page and select the icon for “Schedule a Repair.” Enter your phone’s serial number or other identifier.

At the next screen, make sure “current location” is selected, or just type your zip code. Select your carrier. Click Continue. The next screen shows you a list of nearby authorized repair centers. Note that in certain locations, on-site repair service may be available. Select the repair center you wish to use, or select on-site repair if that’s an option. Choose a date and time to schedule your phone for repairs (Figure C). Your reservation is then confirmed.

Figure C

Send in for repair service

If you prefer not to bring your phone to an Apple store or third-party facility for repairs, you can mail it to Apple for service. If you’re setting up a repair, you may see a “Send in for repair” option at the screen that asks how you would like to get help. If so, select it at that point. If not, you can just call Apple Support and indicate your preference for the mail-in service.

Third party repair options

Unless your device is under warranty or you have AppleCare+ protection, you don’t need to get your phone repaired through Apple. Other retail and repair shops are viable options.

One choice is Staples. Open the Staples Cell Phone Repair page in your browser to learn more about the service. If a Staples store is nearby, you can simply bring your iPhone in for repair without scheduling an appointment. But you should first call the store to confirm that it does handle phone repairs (Figure D).

Amazon typically offers in-home and in-office mobile phone repairs. But the company has temporarily suspended this service due to the coronavirus outbreak.

Figure D

Finally, local independent repair shops are always worth considering. Such shops typically charge less for mobile phone repairs than do retailers like Apple and Staples. In the past, Apple tried to steer users away from independent repair shops by voiding the warranty for such repairs. But with the Right to Repair movement gaining traction, Apple no longer tampers with your warranty and allows such shops to purchase genuine Apple products. Apple also offers an Independent Repair Provider Program for independent shops to provide out-of-warranty repair service for iPhones.

To find a reliable independent repair shop, you can search for them via Google, Yelp, and other sites or apps where you’ll find customer reviews.

Editor’s note: This article was updated to reflect that some Apple retail stores have reopened, and that Apple has closed some of its retail stores in the US again.

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Apple has reopened many of its retail stores in certain countries, though it recently reclosed several of its stores in the US.

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iPhone 12: The 3 new things business pros need


At WWDC 2020, Apple might give business users and developers the features they want most in the next iPhone. Erik Eckel shares his iPhone 12 wish list.

The features business pros need in Apple’s iPhone 12, especially as increasing numbers of users are more dependent upon mobile devices while weathering the COVID-19 pandemic, are: More styles, faster performance, and better pricing. Here are details about each iPhone 12 wish list item that I hope is announced at WWDC 2020.

SEE: Apple iOS 13: Tips and tricks (free PDF) (TechRepublic)

More styles than the iPhone 11

Let’s start with more models. Instead of three sizes—the iPhone 11 offers the 5.8″ iPhone 11 Pro, the 6.1″ iPhone 11, and the 6.5″ iPhone 11 Pro Max—the iPhone 12 is expected to come in four versions. Tech industry observers expect the new lineup to include a 5.4″ iPhone 12, a 6.1″ iPhone 12 Max, a 6.1″ iPhone 12 Pro, and a bigger 6.7″ iPhone 12 Pro Max.

The new lineup would provide a little something for everyone, from employees requiring basic features and functionality to surprisingly capable handhelds for more demanding staff, such as engineers and sales and marketing professionals. From small to large, the iPhone 12 models look to be both smaller (the 5.4″ versions are approximately 7% smaller than the previous corresponding form factor) and larger (the new 6.7″ iPhone 13 Pro Max will be about 3% bigger than the previous equivalent).

SEE: Where and how to watch Apple WWDC 2020 on June 22 (TechRepublic)

Faster performance than previous iPhones

The pursuit of improved performance is never-ending. Business users are ready for 5G compatibility. With 5G support, the iPhone 12s is expected to send and receive information more quickly, including in heavily populated areas where in the past cellular overuse and oversubscription sometimes resulted in poor experiences sending and receiving texts and emails, loading attachments, downloading files, using cloud applications, and visiting websites.

Local performance–that is, the speed with which locally installed applications process commands and perform operations–will likely be faster, too. The new A14 Bionic processors expected in the new iPhone 12s are a step up from the iPhone 11’s third-generation A13 chips, which were no slouches. As a result, business users will find the new iPhones even more responsive. Combine the local speed improvements with 5G connectivity’s benefits, and the new handsets should prove noticeably faster in performing most everyday common tasks: Powering the phone on, using cloud-based applications, editing photos and video, and streaming online media.

SEE: Apple’s Developer app makes the leap to macOS in time for WWDC 2020 (TechRepublic)

Better pricing for an iPhone

The innovations don’t appear to be coming with a corresponding increase in price, though. Typically prices edge up with each new model, but that doesn’t appear to be the case here. If pricing ends up matching expectations, costs for mid- and higher-range models look to be unchanged. At the lower end, iPhone 12s will be available for $50 less ($649) than the iPhone 11 counterpart ($699). The lower-priced option, if true, will come at the perfect time, as businesses and individual users are battling health, civil unrest, and economic crises.

Will you buy a new iPhone?

While the next iPhone won’t be world changing (whereas the first generation arguably was), these are extraordinarily stressful times, and some people might find that having a shiny new doodad in more sizes with faster performance and no price increase is a good thing.

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Apple’s Tim Cook

Image: John Gress Media Inc, Shutterstock / John Gress Media Inc